Facial coverings are required, and we are limiting person to person interactions.
If you, or anyone you have been exposed to, is experiencing any symptoms of continuous cough or fever we ask you not to visit the hospital and find the help of a friend/relative/acquaintance to bring your pet in to the appointment or pick-up meds/food. Please let us know of this so we can take appropriate precautions as well.
We are monitoring CDC guidelines as well as state and local government recommendations. We will adjust our protocols accordingly and keep clients informed.
As of June 2021, we are allowing clients into rooms with their pets in parties of two adults or less. Curbside is still an option if preferred by the client.
Parties greater than three persons (two adults and one child) will continue to be assisted curbside.
At this time, we ask that you arrive and call 5-10 minutes ahead of your appointment, so we can obtain all client information for check in. Temperature checks and masks are required. Please meet one of our technicians at the door and we can escort you and your pet to a room. Your pet will be examined in the room with the doctor, and all necessary tests and treatments will be performed in our treatment area.
For medication and food, we are offering curbside payment and pickup. Please call at least 24 hours in advance to ensure we can have your prescriptions filled in a timely manner.
Appointments:
- PLEASE HAVE YOUR PHONE ON YOU AT ALL TIMES FOR CONTACT IF YOU CHOOSE THE CURBSIDE OPTION. Understand that the call VOLUME can be VERY HIGH.
- When you arrive in the hospital, please call to let us know you have arrived. Dogs must be on a leash and cats in a carrier.
- A care professional will discuss your needs by phone when you arrive. At the end of the phone conversation, our staff will meet you at the front door to escort you and your pet into the hospital. You do have the option to wait in your vehicle if you prefer. Depending on the type of visit, payment may be made at this time.
- After the medical team evaluates your pet in the room, you will receive recommendations and a plan to move forward from the doctor. If you choose to remain in your vehicle, the doctor will contact you by phone to discuss recommendations. We will then obtain an electronic signature for consent of treatment and details surrounding financial estimates. Payment will then be processed.
- At the end of the diagnostics/treatments, a team member will contact you if further diagnostics/therapy may be needed and/or discharge instructions and follow up appointments.
- A team member will then go over discharges in the room or meet you at your vehicle.
- Patients scheduled for surgery, procedures, and drop off appointments will be brought to the treatment area. A deposit and consent form will be collected from the owner. A call will be made to the owner once the pet is out of surgery/procedure, recovered, and ready to go home.
- Please always have your phone on and on your person for contact.
Prescription Refill And Food Pick-Up:
- Please allow 24 hours to fill a prescription and/or food order.
- Payment will be processed in the lobby, assuming there are no other parties present. We are limiting the lobby to one party during transaction time.
Note: we are asking any clients who are considered high risk (see below) to not visit the hospital unless it is an emergency.
High Risk Includes Those Who:
- Have symptoms compatible with COVID-19 (subjective or measured fever, cough, or difficulty breathing).
- Have been exposed to people with such symptoms.
- Have recently traveled to a high-risk area for COVID-19 as defined by CDC.
We appreciate your patience. Our top priorities in this pandemic are the safety and health of you and your pets. Thank you.
Sincerely, The Peppertree Animal Hospital Staff